Refund Policy

Last updated: October 23, 2026 · Effective: October 23, 2026

1. Who Processes Refunds

All payments for Growtsy are processed by Paddle, our Merchant of Record. Refunds are issued by Paddle on our instruction to the original payment method. Refund processing typically takes 5–10 business days to appear on your statement, depending on your bank or card issuer.

2. Monthly Subscriptions — 7-Day Refund

If you are not satisfied with Growtsy, you may request a full refund of your first monthly subscription payment within 7 days of purchase, provided you have used less than 20% of your plan's included allowance (Scout runs, Listing Analyses and Photo Studio photos) in that billing period.

This 7-day guarantee applies only to the first payment on a given plan. Subsequent monthly renewals are non-refundable; to avoid being charged, cancel before your renewal date.

3. Annual Subscriptions — 14-Day Refund

Annual subscriptions are eligible for a full refund within 14 days of purchase, provided you have run fewer than 5 paid analyses (listing analyses, Scout searches, or Photo Studio generations combined) and have used less than 20% of your plan's included allowance.

After the 14-day window, annual payments are non-refundable. You may cancel auto-renewal at any time to prevent the next annual charge.

4. Photo Credit Packs

One-time photo credit packs (add-on purchases beyond your subscription; they add Photo Studio credits and do not change your plan) are refundable within 48 hours of purchase only if no credits from the pack have been used. Once any credit from a pack is consumed, the pack becomes non-refundable.

5. What Is Not Refundable

• Subscription renewals beyond the first period (cancel before renewal to prevent future charges).
• Subscriptions where more than 20% of the plan's included allowance has been used.
• Annual plans after 14 days or after 5 or more paid analyses.
• Photo credit packs after 48 hours or after any credit has been used.
• Accounts terminated by us for violation of our Terms of Service (e.g., abuse, fraud, policy violations).

6. Statutory Consumer Rights

Nothing in this policy limits or excludes your statutory rights as a consumer under applicable law.

EEA / UK consumers: Your statutory right to withdraw within 14 days of purchase is unaffected. Paddle, as the seller, handles it under its Buyer Terms, which also explain when the right ends if you start using the service during those 14 days. Our 7-day / 14-day refunds above are offered in addition to these statutory rules.

Turkish consumers: Your rights under Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts remain unaffected.

California residents: If you reside in California and purchase a monthly subscription, you may be entitled to a refund for unused portions in accordance with California Civil Code §1749.5 where applicable.

7. How to Request a Refund

Email hello@growtsy.com with:

• Subject line: Refund Request
• The email address on your Growtsy account
• Your order ID from Paddle (from your receipt email)
• A brief reason (not required for the 7-day first-payment refund, but helpful for us to improve)

We reply by email. Approved refunds are issued to your original payment method.

8. How to Cancel (Without a Refund)

You can cancel auto-renewal at any time from Settings → Usage & Plans → Cancel subscription inside Growtsy (or through Manage subscription, Paddle's billing portal). Cancellation takes effect at the end of your current billing period; you retain full access to paid features until that date. No further charges will be made.

Cancellation alone does not trigger a refund. If you want both cancellation and a refund of the current period, please use the refund request process in Section 7.

Deleting your account (Settings → Account) cancels an active subscription immediately; unused subscription time is not refunded automatically.

9. Abuse Prevention

We reserve the right to decline refund requests where we detect abuse, including: multiple refund requests across different accounts from the same user; refund requests following substantial use of credits; refund requests following a pattern of chargebacks; or accounts that violate our Terms of Service.

Chargebacks filed without first contacting us may result in account suspension. If you have a billing concern, please email us first.

10. Contact

Growtsy is operated by an independent developer based in Istanbul, Türkiye. All payments are processed by Paddle (our Merchant of Record).

Refund questions: hello@growtsy.com.

For payment-specific questions (invoices, VAT, payment methods), you may also contact Paddle support at paddle.com/help.